Patient Service Front Desk Coordinator

We are seeking a dynamic and compassionate Patient Services Front Desk Coordinator to serve as the welcoming face to our patrons and supportive teammate for our existing staff within a bonhomie healthcare practice. In this vital role, you will manage front desk operations, coordinate patient appointments, verify insurance information/reimbursement, and ensure seamless communication between patients and clinical staff. Your enthusiasm and organizational skills will help create a positive experience for every patient while maintaining the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to quality patient care through efficient administrative support and exceptional customer service., * Greet patients warmly upon arrival, ensuring a friendly and professional first impression.

• Schedule patient appointments accurately using EMR (Electronic Medical Records) system; ChiroTouch (Classic Server)
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verifications for Medicare, Medicaid, and other accepted health plans.
• Collect and process payments, including co-pays and outstanding balances, utilizing established medical billing procedures and collection protocols.
• Manage patient records with meticulous attention to documentation review, medical records management, and compliance with HIPAA regulations.
• Answer phone systems with professional phone etiquette
• Maintain a clean, organized front desk area; manage filing systems including electronic health records (EHR)
• Assist with intake procedures and follow-up communications to ensure smooth clinic operations.
• Support clinical staff by managing medical record requests, forwarding and filing.
• Coordinate with clinical staff to stay updated on CPT coding, ICD-10 coding standards, and health insurance policies to facilitate accurate documentation.

• Proven experience in medical office management or healthcare administrative support with clinic or dental office experience preferred.
• Strong computer skills with proficiency in (or willingness to learn) EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft.
• Knowledge of (or willingness to learn) health insurance processes including verification, billing, collections, and Medicare/Medicaid guidelines.
• Familiarity with (or willingness to learn) medical coding (CPT and ICD-10 coding) and documentation review processes.
• Excellent customer service skills combined with effective phone communication and multi-line phone system operation.
• Strong organizational skills with attention to detail in filing, data entry (including 10 key typing), and record keeping.
• Understanding of HIPAA regulations and clinical confidentiality policies to ensure patient privacy is maintained at all times.
• Ability to adapt quickly in a fast-paced environment while maintaining calm professionalism under pressure.

Join our team as a Patient Services Front Desk Coordinator where your enthusiasm for healthcare administration will make a meaningful difference in patients’ lives and our community! If you find that you have a tendency to strive for providing those you serve with an exceptional experience and hold compassion for helping those in need, this is the place for you.

• On-the-job training
• Paid time off
• Retirement plan

Application Question(s):

• Are you available to work from 7:15am to 6:00/6:30pm with a 1-2 hour lunch break from 12:30-2:30pm on Monday, Wednesday and Friday, and from 2pm-6:00/6:30pm on Thursdays?