Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$20,800.0 - $31,200.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Health Information Management Microsoft Office EClinicalWorks EHR Systems Electronic Medical Records Meditech

Job description

• Greet patients warmly, verify their appointment details, and check-in efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Schedule patient appointments accurately while managing clinic calendars and coordinating follow-up visits
• Collect and process payments, including medical collections and insurance co-pays, ensuring compliance with HIPAA and health information management policies
• Review documentation for completeness and accuracy, including medical records, care plans, and billing information
• Handle phone communication with professionalism, providing clear information about services, appointment scheduling, and insurance inquiries
• Maintain organized filing of medical records and ensure confidentiality in accordance with clinical confidentiality policies
• Support medical office operations by managing office supplies, filing documents, performing 10 key typing tasks, and assisting with general clerical duties

Requirements

• Proven experience in a medical front desk or administrative support role within clinics or dental offices
• Strong knowledge of EMR/EHR systems; familiarity with electronic health records management is essential
• Excellent customer service skills with the ability to communicate effectively over the phone and in person; bilingual abilities are a plus
• Solid understanding of health insurance processes including Medicare, HIPAA compliance, ICD-9/ICD-10 coding, and medical billing procedures
• Proficient computer skills including Microsoft Office Suite (Word, Excel) and electronic health record management software
• Ability to review medical documentation accurately while maintaining attention to detail in documentation review and coding processes
• Experience with clinical confidentiality policies and health information management standards
• Strong organizational skills with the ability to multitask efficiently in a busy clinical environment
• Knowledge of medical terminology related to patient care plans and billing procedures; clinic experience preferred
• Demonstrated clerical experience including filing, data entry (10 key typing), phone etiquette, and office management skills

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