Patient Service Front Desk Coordinator

• Greet patients and visitors warmly, providing outstanding customer service while managing multi-line phone systems with professionalism and courtesy
• Answering calls, emails and text messages
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes using EMR (Electronic Medical Records) systems such as Dentrix Ascend
• Presenting treatment plans
• Maintaining ledgers and collecting payments
• Schedule patient appointments efficiently using medical scheduling software, ensuring optimal clinic flow and patient satisfaction
• Collect and review patient documentation, including intake forms, medical history, and consent forms to ensure accuracy and completeness
• Maintain accurate medical records by filing documents properly in electronic health record (EHR) systems and ensuring compliance with HIPAA regulations
• Assist with billing procedures by understanding medical coding (CPT, ICD-9/10), medical collection processes to support accurate documentation review and billing accuracy
• Support clinic operations by managing office supplies, filing paperwork, updating patient information in office management systems like Dentrix Ascend, and performing clerical tasks such as typing reports and data entry

• Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management practices
• Proficiency with EMR systems such for documentation review and record keeping
• Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (including 10-key), and familiarity with multi-line phone systems
• Experience in medical/dental billing, insurance verification, and understanding policies
• Prior clinic or dental office experience with front desk responsibilities including appointment scheduling and patient intake
• Knowledge of HIPAA compliance standards to ensure patient confidentiality at all times
• Strong customer service skills combined with professional phone etiquette and effective communication abilities

Join us to be part of a dedicated healthcare team committed to delivering compassionate care while supporting your professional growth. We value your expertise in medical administrative support and look forward to welcoming a proactive individual who thrives in a fast-paced clinic environment!

Must have 2 years of experience, * Dental receptionist: 1 year (Required)

• Dental insurance
• Paid time off