Systems Specialist II

You will work with colleagues in infrastructure, security, automation, and business applications. The right person enjoys solving the immediate problem and improving the process or documentation, so it is less likely to happen again.

What you will do

• Own support tickets from investigation through resolution, including prioritization, timely updates, accurate work notes, and a clear handoff when another team or vendor is needed.
• Administer employee accounts and access across Active Directory, Entra ID, Microsoft 365, and other business systems. Support onboarding, role changes, and offboarding with appropriate approvals and license cleanup.
• Troubleshoot Microsoft 365, email, collaboration tools, line-of-business applications, workstations, printers, and mobile devices.
• Support endpoint deployment and management, including device enrollment, application delivery, patching, and tools such as Intune and Autopilot.
• Maintain servers and core applications; review monitoring alerts, investigate recurring failures, and verify that backup jobs and recovery tests complete as expected.
• Troubleshoot common network issues involving DNS, DHCP, Wi-Fi, VPN, switching, and site connectivity. Work with senior engineers and vendors on more complex changes.
• Triage security events such as suspicious email, endpoint detections, and access issues; contain or escalate them according to team procedures.
• Support technology at company offices, including meeting-room equipment, copier and scan workflows, and physical-access systems when assigned.
• Write useful knowledge articles and runbooks, and coach less-experienced teammates through issues you have resolv, This role participates in scheduled support coverage and may require occasional after-hours or weekend work for incidents and planned changes. Travel to other Proven IT locations may be needed.

• At least four years of relevant IT support or systems administration experience, including hands-on work with server infrastructure, and at least two years of practical network troubleshooting.
• Experience administering Windows endpoints, Active Directory or Entra ID, and Microsoft 365 in a business environment.
• The ability to isolate a problem, test a fix, communicate status, and document the outcome without losing ownership of the request.
• Good judgment around access, security, change control, backups, and when to escalate.
• Strong written and verbal communication and a service mindset with employees at every level of the company.

Helpful experience: Intune and Autopilot; virtualization and backup platforms; endpoint detection and response; Fortinet or Ruckus networking; PowerShell or other scripting; access-control systems; and IT service-management tools. Relevant Microsoft, CompTIA, Cisco, or vendor certifications are welcome. Equivalent hands-on experience is valued.

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available through Mutual of Omaha as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by Mutual of Omaha, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through Mutual of Omaha to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

Proven IT is hiring a Systems Specialist II for its internal IT team. You will own escalated employee support requests and keep the systems our teams use every day reliable and secure. This is a hands-on role for someone who can diagnose issues across identity, Microsoft 365, endpoints, applications, servers, and networks; communicate clearly with the people affected; and follow work through to a verified resolution.