POS Technical Support Specialist (Phone Support)

Answer inbound support calls, emails, and tickets from restaurant and retail customers

• Troubleshoot POS software, printers, card terminals, and network connectivity remotely
• Walk customers through menu changes, reports, and everyday how-to questions
• Escalate on-site needs to dispatch and follow issues through to resolution
• Keep clear, accurate notes in our ticketing system (ConnectWise)
• Take part in an after-hours on-call rotation, Hands-on training on the POS and payment platforms we support
• A team that has your back on tough calls
• Room to grow into field, implementation, or account roles

1+ years in help desk, call center, technical support, or POS experience

• Strong communication skills and a calm, friendly phone presence
• Comfortable with Windows, Android, basic networking, and remote-access tools
• Organized, reliable, and good at juggling multiple tickets
• Bonus: restaurant or retail work experience; knowledge of Genius/Heartland, PosiTouch, Clover, SkyTab, or payment processing