Network Operations Center Engineer

• Monitor network infrastructure, systems, and alerts from the Network Operations Center (NOC), helping maintain reliable service and quickly identify potential disruptions.
• Triage incidents, assess impact, and coordinate escalation to the appropriate technical teams. This role suits someone who communicates clearly, stays composed during outages, and follows issues through resolution.
• Your impact: Timely alert triage and escalation help technical teams restore service and keep users connected.

Responsibilities

• Monitor network devices, links, and services using NOC dashboards, monitoring platforms, and ticketing systems.
• Investigate alarms and connectivity issues; perform initial troubleshooting, document findings, and update incident tickets.
• Track incidents through resolution, escalate according to established procedures, and communicate status updates to relevant teams.
• Review event logs and recurring alerts to identify patterns and support operational handoffs.

• English proficiency is required for clear incident documentation and communication with technical teams.
• CCNA certification is highly preferred.
• Strong troubleshooting, analytical, and written communication skills.
• Ability to prioritize alerts, follow procedures, and work collaboratively in a fast-paced operations environment.
• Familiarity with networking fundamentals such as TCP/IP, routing, switching, DNS, and network monitoring is beneficial.