Help Desk Technician

• Respond to support requests by phone, email, chat and ticketing system
• Troubleshoot software, hardware, login and connectivity issues
• Reset passwords, manage user accounts and handle access requests
• Install, configure and update applications and peripherals
• Document every issue and resolution accurately in the help desk system
• Escalate complex problems to Tier 2 and engineering with clear notes
• Contribute to knowledge base articles that help users solve common problems

• Benefits: Medical, dental and vision insurance, a 401(k) with company match, paid time off, paid holidays and a professional certification allowance
• Required: A high school diploma or equivalent, strong communication skills and a solid working knowledge of Windows and Microsoft 365
• Preferred: Help desk, IT or technical customer service experience, CompTIA A+, or IT coursework (all welcome but not required)
• Training: A structured onboarding program with mentoring from senior technicians

• Compensation: $20 to $22 per hour
• Schedule: Full-time, Monday through Friday, 8:00am to 4:30pm, We are an equal opportunity employer. All qualified applicants receive consideration without regard to any characteristic protected by law.

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance