IT Technician

The Part-Time IT Technician supports day-to-day technology operations across the venue, providing hands-on helpdesk support, troubleshooting, and on-site technical assistance. This role ensures consistent uptime for POS systems, attractions technology, networking equipment, and end-user devices. Weekend coverage is essential to support peak operating hours.

Helpdesk & Technical Support:

• Provide first-line support for staff technology issues
• Troubleshoot hardware/software for computers, tablets, printers, and peripherals
• Communicate clearly and professionally with end users

POS & Attractions Technology:

• Support and troubleshoot CenterEdge and Toast POS systems
• Maintain receipt printers, card readers, scanners, kiosks, and attraction-adjacent devices
• Coordinate escalations with corporate IT and vendors

Network & Connectivity:

• Diagnose basic network and internet connectivity issues
• Support routers, switches, access points, and wired/wireless infrastructure
• Escalate complex networking issues to corporate IT

User Accounts & Equipment:

• Set up, maintain, and decommission user accounts and passwords
• Image, deploy, and retire end-user devices
• Maintain accurate equipment and license inventory

Weekend & Emergency Support:

• Serve as primary weekend technical coverage
• Respond to urgent outages and escalate when needed

Documentation & Reporting:

• Log and update support tickets
• Document issues, resolutions, and recurring trends
• Provide reporting to the General Manager and IT leadership

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * At least 18 years of age

• Basic knowledge of computers, networks, and common tech devices
• Strong troubleshooting and problem-solving skills
• Professional communication and ability to work independently
• Reliable transportation, punctuality, and weekend availability

Preferred Qualifications and Skills:

• Familiarity with Windows PCs and basic networking (routers, switches, Wi-Fi)
• Experience with CenterEdge or Toast POS
• Customer service or helpdesk background
• Basic cybersecurity awareness
• Ability to multitask in a fast-paced, guest-facing environment, * High school diploma or equivalent
• Hands-on troubleshooting experience preferred
• Ability to stand/walk for entire shift
• Ability to lift up to 50 lbs
• Occasional bending, kneeling, and crawling to access equipment

Elev8 Fun is a multi-attraction entertainment venue offering arcade games, bowling, go-karts, laser tag, dining, and more. Our IT team keeps the entire operation running - from POS systems to attractions technology - ensuring guests and staff enjoy a seamless experience.