Technical Support

Provide technical support to clients via phone, email, and in-person interactions, resolving issues related to computer hardware and software, as well as IT infrastructure.

• Troubleshoot and resolve technical problems, utilizing computer management and computer networking skills to identify and resolve issues.
• Collaborate with other technical teams to resolve complex technical issues.
• Install and configure a custom software package.
• Maintain accurate records of technical support interactions, documenting resolutions and issues.
• Stay up-to-date with the latest technology trends and maintain a strong understanding of IT infrastructure.

Experience with computer networking and IT infrastructure.

• Excellent communication skills, with the ability to effectively communicate technical information to non-technical individuals.

• Strong problem-solving skills, with the ability to think critically and troubleshoot technical issues.

• An associate degree in Computer Science, IT, or relevant job experience.

-Will consider those currently working towards a Computer Science degree.

Skills

• Computer management
• Computer networking
• Help desk
• Technical support
• Computer hardware
• Communicate, * Customer service: 1 year (Preferred)