IT Support Technician

• Diagnose and resolve common hardware, software, and connectivity issues.
• Install, configure, and maintain computers, printers, peripherals, and approved applications.
• Provide technical assistance to users in person, by phone, or through remote support tools.
• Set up workstations, user profiles, email accounts, and access permissions.
• Troubleshoot Windows operating systems and common business applications.
• Assist with network connectivity, Wi-Fi, VPN, and basic configuration issues.
• Record support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to senior technicians or system administrators.
• Perform routine equipment checks, software updates, and basic maintenance.
• Follow IT security policies and help protect company systems and information.

STG IT Consulting Group is seeking a dependable and customer-focused IT Support Technician to assist with daily technology operations, troubleshoot technical issues, and help users maintain productive and reliable IT systems.

The ideal candidate will have a strong foundation in computer hardware, software troubleshooting, operating systems, and network connectivity. This role requires effective communication, careful documentation, and the ability to resolve technical problems while providing professional support to users., * Experience in IT support, help desk services, computer repair, or a related field.

• Basic knowledge of Windows operating systems and computer hardware.
• Understanding of networking fundamentals, including TCP/IP, Wi-Fi, and VPNs.
• Strong troubleshooting and customer service skills.
• Clear written and verbal communication.
• Ability to prioritize requests and manage multiple tasks.
• Good organizational skills and attention to detail.
• Ability to work independently and collaboratively.

Preferred Skills

• Familiarity with Microsoft 365 and common workplace applications.
• Experience with remote support tools and IT ticketing systems.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Understanding of endpoint security, antivirus software, and patch management.
• CompTIA A+, Network+, or other relevant IT certifications.

Potential benefits may include health insurance, paid time off, retirement plan options, and professional development. Include only benefits confirmed by the employer., The proposed annual salary range is $48,000-$65,000, depending on experience, technical skills, and job responsibilities. Verify the actual compensation range and applicable pay-transparency requirements before publishing.

Pay: $48,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

STG IT Consulting Group is the company identified for this draft. Confirm the employer’s official company profile, services, and business details before publishing company-specific claims.