Desktop Support Technician II

• Shift: Monday Friday
• Position 1: 7:00 AM 3:30 PM
• Position 2: 8:00 AM 4:30 PM
• Troubleshoot and repair PCs, laptops, monitors, printers, and peripherals.
• Diagnose/replace hardware components including RAM, hard drives, CPUs, and motherboards.
• Support Windows, Office 365, Outlook, network printers, imaging, and ServiceNow.
• Perform PC refreshes, printer migrations, IMAC activities, and asset management.
• Provide basic server and network troubleshooting and Smart Hands support.
• Assist with installations, configurations, upgrades, patching, backups, and maintenance.
• Provide face-to-face technical support to onsite users.
• Manage tickets, follow-ups, escalations, and multiple projects.

• Key Skills;” Desktop Support “, “ IT Support “, “Help Desk”, “ Service Desk “, “ Desktop Technician “, “ Windows “, “ Office 365 “, “ ServiceNow “, “ ticketing “, “ ticket management “.
• 3 5 years of desktop/IT support experience preferred.
• Strong PC hardware and Windows troubleshooting skills.
• Experience with Office 365, Windows 10, imaging, and ticketing systems.
• Basic server/network troubleshooting knowledge.
• Strong customer service, communication, teamwork, and dependability.
• Enterprise environment experience preferred; engineering/manufacturing experience is a plus.
• U.S. Citizenship required due to export-control requirements.
• Must pass required background and drug screening.
• Interview: Phone screen followed by customer interview onsite or via Microsoft Teams.

Pay Range: $21 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.