Amazon Connect AWS Enterprise Architect

SDV International is seeking an Amazon Connect AWS Enterprise Architect to design and implement large-scale, cloud-native contact center solutions supporting a Military Health customer. You will lead technical strategy, drive integrations with enterprise CRM and ITSM platforms such as ServiceNow, and deliver AI-driven automation that improves the customer experience. This is a senior, customer-facing role for someone with deep Amazon Connect expertise and strong consultative skills., * Serve as a trusted advisor to enterprise customers, shaping their cloud contact center strategy

• Design secure, scalable, and resilient contact center architectures, including IVR, routing, and AI
• Lead complex integrations with Salesforce, ServiceNow, and legacy systems
• Develop integrations using AWS services (Lambda, API Gateway, DynamoDB, S3, Lex) and enterprise CRM/ITSM systems
• Implement agentic AI solutions, including AI agent creation, prompt engineering, and Retrieval-Augmented Generation (RAG) architectures
• Define standards for monitoring, security, and cost optimization (FinOps)
• Create reusable artifacts such as reference architectures, whitepapers, and best practices, SDV INTERNATIONAL is an essential business. The health and safety of our team members is our highest priority, so together with our clients, we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. This may include periodic site visits for teleworkers and remote workers. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends.

• U.S. Citizenship
• Active Public Trust clearance
• Current IAT Level III / IAM Level III certification (CISSP) in compliance with DoD 8570 and DoD 8140.03
• 10+ years of IT experience, including 5+ years in AWS cloud architecture and deep Amazon Connect expertise
• 3+ years delivering enterprise contact center or cloud solutions end-to-end
• Bachelor’s degree in an IT or math-related field, or equivalent experience
• Proficiency in Python, Java, or Node.js, with experience in RESTful APIs, data modeling, and serverless technology
• Strong knowledge of Contact Center as a Service (CCaaS) and AI technologies
• Proven ability to present to senior leadership (CTO/CIO) and lead technical teams

Preferred Qualifications

• Experience supporting Military Health environments
• Familiarity with the ServiceNow (MHSSHD) ITSM ticketing system, * Do you currently hold an active Public Trust clearance? If not, are you able to obtain one?
• Are you a US citizen and authorized to work for the Federal Government?

Education:

• Bachelor’s (Required)

Experience:

• Software Delivery: 6 years (Required)
• Cloud solutions: 3 years (Required)
• AWS and Amazon Connect: 5 years (Required)

License/Certification:

• IAT III (Required)
• CISSP (Required)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance