Auto dealer IT professional

We are seeking a dynamic and technically skilled IT professional to join our auto dealership team. In this role, you will be responsible for maintaining and supporting the dealership’s IT infrastructure, ensuring seamless operation of hardware, software, and network systems. Your expertise will help enhance operational efficiency, improve customer service experiences, and support daily business functions. This position offers an exciting opportunity to work in a fast-paced environment where your technical skills directly impact the success of our dealership., * Provide technical support and troubleshooting assistance for hardware, software, and network issues across the dealership’s IT environment

• Manage help desk systems and customer support tickets efficiently to resolve user inquiries promptly
• Maintain and support computer systems ensuring optimal performance
• Configure, support, and troubleshoot computer networking components such as LAN, VPN, DNS, TCP/IP protocols, firewalls, and switches
• Manage Active Directory accounts, user permissions to ensure secure access controls
• Support and maintain IT infrastructure including servers, routers, switches, mobile devices, and other hardware equipment
• Assist with equipment troubleshooting for desktops, laptops, printers, mobile devices, and other peripherals to minimize downtime
• Conduct analysis of system logs and network traffic to identify issues and implement effective solutions
• Collaborate with vendors on hardware repairs or software updates to ensure system reliability
• Support the deployment of new software applications and updates while ensuring compatibility with existing systems

• Proven experience in IT support within a retail or automotive dealership environment preferred
• Strong knowledge of Microsoft Office Suite applications and help desk management tools
• Expertise in computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewall setup, and LAN troubleshooting
• Skilled in hardware troubleshooting for computers, printers, mobile devices, and other peripherals
• Ability to analyze technical issues quickly and develop effective solutions using strong problem-solving skills
• Excellent communication skills to provide clear guidance to non-technical staff and customers
• Knowledge of computer management tools such as device management software or remote support platforms is desirable
• Familiarity with customer service principles combined with technical expertise to deliver outstanding support experiences

Join us in delivering top-tier IT solutions that keep our dealership running smoothly! This role is perfect for motivated individuals eager to apply their technical talents in a vibrant automotive environment. We value proactive problem solvers who thrive on helping others succeed through innovative technology solutions.

• 401(k)
• Dental insurance
• Flexible schedule
• Retirement plan