IT Support Technician

• Primary focus is deskside support of desktops, laptops, mobile devices, printers, conference room technologies, and related end-user infrastructure.
• Delivers world-class, on-site IT service to staff, covering the full lifecycle of end-user technology: onboarding and setup, upgrade and installation, in-person and remote troubleshooting, repair and replacement, asset recovery, and protection of hardware and software.

• Prepare devices for deployment by wiping data, reimaging, and testing functionality.

• Configure user profiles, network connectivity, and peripheral devices.

• Stage, schedule, and deploy devices to end-users.

• Diagnose and resolve basic hardware and software issues.
• Verify deployment success and resolve post-imaging errors or failures.

• Perform routine maintenance tasks.

• Maintain records of reimaged devices.
• Update asset management systems.

• Document procedures and troubleshooting steps.

• Provide 1st and 2nd tier support to SpaceX employees at the desk, on the production floor, and in conference rooms.
• Troubleshoot software and hardware issues in person and remotely, with a sense of urgency appropriate to mission-critical and sensitive systems.
• Assist with employee onboarding and initial workstation setup; support upgrades, moves, adds, and changes.
• Communicate timelines, status, and resolution clearly to technical and non-technical users.

• High school diploma or equivalent required.
• Associate degree preferred.
• 1-2 years of experience in IT support or similar role.
• Proficiency with imaging tools and OS deployment.
• Familiarity with Windows, macOS, Linux.
• Basic networking knowledge.
• Hardware troubleshooting.

Preferred Skills & Qualifications

• Bilingual English and Spanish preferred/ needed.
• Technical certifications (i.e. A+, Network+, MCSE).