IS Technician - Helpdesk

• Diagnose, troubleshoot, repair, and install retail technology equipment at assigned locations.
• Service and maintain POS registers, self-checkout systems, thermal and laser printers, scanners, servers, PCs, and thin clients.
• Troubleshoot phone systems, RF equipment, networking devices, and other computer peripherals.
• Support technology used in pharmacy, photo, minute clinic, and other retail operations.
• Respond to service requests and resolve equipment failures within established service-level agreements (SLAs).
• Provide excellent customer service and communicate effectively with store personnel.
• Travel between assigned locations and assist neighboring service areas when needed.
• Participate in weekday evening on-call coverage and rotating weekend and holiday coverage for high-severity onsite service calls.
• Maintain accurate service records and follow established safety and operational procedures.

We are seeking a reliable and customer-focused Field Service Technician to diagnose, troubleshoot, repair, and install IT equipment at retail locations throughout Marion, Sumter, and Hernando counties in Florida.

The ideal candidate will have hands-on experience with IT field service, hardware troubleshooting, point-of-sale (POS) systems, printers, computers, and networking equipment. This position requires frequent local travel between service locations, a reliable vehicle, and the ability to respond to urgent service requests., * High school diploma or GED; verification required.

• Previous IT field service or hardware troubleshooting experience.
• Experience with POS systems, printers, computer hardware, or networking equipment is preferred.
• Valid driver’s license and a reliable personal vehicle suitable for transporting a laser printer and related equipment.
• Ability to travel between retail locations throughout Marion, Sumter, and Hernando counties.
• Strong troubleshooting, communication, customer service, and time-management skills.
• Ability to work independently and manage multiple service requests.
• Willingness to participate in scheduled on-call, weekend, and holiday coverage., * IT Field Service : 1 year (Required)
• Electrical troubleshooting: 1 year (Required)

Pay: $15.00 - $18.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• Are you available to work Monday through Friday, starting at 8:00 AM and finishing at either 4:00 PM or 5:00 PM, depending on the lunch break
• Are you comfortable driving between retail locations throughout Marion, Sumter, and Hernando counties, Florida