Information Technology (IT) Technician

Under the direction of CBO, the IT technician will provide tier 2 IT support for all faculty, staff, campus guests, and students; participate fully in performing skilled work in the installation, repair, and maintenance of a variety of personal computers, servers, networks, and electronic equipment; support personal computer users on Windows/PC, Macintosh, IOS and VMware platforms, and assist in monitoring and maintaining software, computer systems and networks.

Essential Duties:

· Provide district-wide Tier 1 technical support for all faculty, staff, campus guests, and students; diagnose and resolve hardware, software, network, connectivity, access, authentication, audiovisual, telecommunications, and other technology-related issues.

· Progressive mastery of critical school applications for support and training of users including but not limited to: Microsoft on-premises and cloud delivered applications, Canvas Learning Management System, Aeries, MAC OS, Apple IOS, Windows 10, Heartland Systems Mosaic, ASB Works, Destiny, Adobe, Raptor Tech, Parent Square, and other applications as need arise.

· Assist in managing website configuration and operation. Not responsible for content outside of the IT department page.

· Manage LMS (Canvas)

· Image, prepare, deliver, install and/or maintain a variety of computing and copying devices including personal computers, laptops, mobile devices, and printers.

· Diagnose problems, repair, service, and provide routine maintenance for the various types of computers, electronic devices, office equipment and software.

· Troubleshoot and diagnose network, printer, and peripheral problems and resolve. Day-to-day printer servicing (i.e. adding paper, paper jams, ink replacement, etc.) is not the responsibility of this position.

· Provide hardware support in the installation and operation of Windows, MacOS, iOS, and chrome books

· Image, install, and update software on all systems, including operating systems, applications, and drivers

· Maintain detailed records of work performed and time spent on each task utilizing a work-order system; prioritizing work-orders as needed

· Work effectively with CBO and IT Support Systems Engineer to explain needed repairs, and/or the need for additional parts.

· Identify and document common problems; communicate to IT support Systems Engineer and CBO

· Research new technologies and effectively communicate findings; recommending the best course of action to meet District goals

· Help the IT Support Engineer and/or CBO to plan larger projects, and manage aspects of projects as assigned

· Maintain inventory of IT parts and asset-tag IT equipment

· Assist Library Technician as needed with technology questions.

· Be present and available in the student library center before school, during break and lunch, and after school for tech related questions or tasks

· 1 to 1 device program manager including but not limited to: deployment schedule and execution, student repairs, student replacement devices, assisting in crafting device agreements, pickup schedules, installation and updates of software as needed, etc.

· Assist the IT support Engineer and/or the Chief Business Official with the technical and administrative information necessary to complete the District’s E-Rate program requirements, applications, reports, inventories, documentation, and related compliance activities, including gathering and maintaining information regarding eligible services, equipment, connectivity, and technology infrastructure.

· Other IT related duties or projects as assigned., Graduation from High School

• Two (2) years college education related to computers or four (4) years of work experience related to computers, At least two (2) years of job-related experience with modern desktop operating systems and mobile platforms, including Microsoft Windows, MacOS, IOS, VMware - At least two (2) years of job-related experience with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, printers, Wi-Fi AP’s, and configuration of said hardware

Embark on a rewarding journey where your technical skills make a real difference! We’re dedicated to fostering a supportive environment that encourages growth while ensuring our technology systems are robust and reliable. If you’re passionate about IT support and eager to develop your expertise in a vibrant organization-this is the perfect opportunity for you!