Lead IT Technician

The Lead Technician manages a team of 8-10 IT technicians supporting all schools in the district. This person is the main contact between the district’s Technology Department and the technician team. They make sure issues are handled quickly and documented properly, and that every campus has coverage., Supervise the on-site technician team and assign daily work across campuses Act as the main point of contact for the district’s Technology Department leaders Handle escalations and make sure urgent issues are resolved fast Prepare regular reports on tickets, response times, and team performance Diagnose and resolve hardware, software, and network issues, especially complex ones Support classroom technology, student and staff devices, and instructional software Assist with network infrastructure maintenance under district direction Make sure all work is documented in the district’s ticketing system Plan coverage for absences, school breaks, summer, and after-hours emergencies Train and onboard new or replacement technicians

5+ years of IT support experience 2+ years leading or supervising a technician or help desk team Strong troubleshooting across Windows, macOS, and Chromebooks Working knowledge of networking (Wi-Fi, switches, VLANs, DHCP/DNS) Experience using a ticketing system (ServiceNow, Incident IQ, Jira, or similar) Clear communication with school leaders, teachers, and staff Valid driver’s license and reliable transportation, K-12, higher education, or public-sector IT experience Active Directory, Google Admin Console, or Microsoft 365 administration CompTIA A+ and Network+; CCNA or ITIL Foundation a plus