IT Support Analyst

Provide Level 1 and Level 2 IT support, quickly resolving technical issues and minimizing user downtime. Support PCs, laptops, printers, mobile devices, Microsoft 365, and network equipment while maintaining accurate IT asset records and meeting SLA requirements.

Responsibilities

• Troubleshoot hardware, software, network, and user issues.
• Manage service desk tickets and meet response/resolution SLAs.
• Support PCs, laptops, printers, iPhones, tablets, and Cisco network equipment.
• Maintain IT asset and equipment lifecycle records.
• Provide excellent customer service in a fast-paced environment.
• Assist with IT projects and technical initiatives.

• Associate degree or higher in IT or related field.
• 18+ months of IT Service Desk or IT Call Center experience.
• Strong Microsoft 365 knowledge.
• Working knowledge of Cisco networking.
• Strong troubleshooting, communication, and project management skills.
• Relevant certifications such as CompTIA A+, Network+, Security+, Server+, or Microsoft certifications preferred.