INFORMATION TECHNOLOGY SUPERVISOR II

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then is this is the place for you! Under the general direction of the IT Manager II, the IT Sup II works to manage, develop, implement, operate and maintain critical applications on the mainframe system, HCL Notes and auxiliary systems. The IT Sup II will maintain these critical applications while extending, converting and/or migrating the capabilities to the web and mobile platforms using modern programming languages and operating systems that adhere to open standards or application programming interfaces. The IT Sup II works with other staff and bureaus aimed to benefit the overall organizations within and external to the CDSS. The primary duties of this position fall within the Software Engineering domain. The following includes the essential duties and/or responsibilities of the IT Sup II position:

• Directs and sets the vision for the team. Collaborates with ISD and program leadership to set priorities for team’s delivery to achieve solutions and strategic goals. Works closely with project managers, technical supervisors to plan and deliver and support technologies solutions to support CDSS’s mission.
• Manages the day-to-day workload of the team, working to remove impediments and ensuring timely decision making and staff accountability. Ensures that staff comply with departmental policies, procedures, and best practices.
• Works closely with the technical leads and architects to establish and support long-term organizational solutions- and technology policies and procedures. Supports the development of appropriate governance strategies for solutions and data management and operations activities.
• Oversees licensing and cost monitoring of the ISD solutions, developing strategies to proactively ensure appropriate funding and usage to avoid service disruption.
• Develops road maps and metrics to track progress toward project goals and overall solutions and operations responsibilities.
• Coaches and develops staff, promotes a collaborative environment, and maintains good culture across the team. The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

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Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job Follow us on LinkedIn to stay updated on our latest opportunities., We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. Empowerment We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life. Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.

• Experience leading teams supporting CRM Systems like Salesforce.
• Experience managing production environments and support workflows, including issue tracking, root-cause analysis,escalation management, and communication with stakeholders during high priority incidents.
• Experience coaching and mentoring team members and performance management techniques.
• Experience supporting or executing solution or governance processes and strategies.
• Experience working in a collaborative environment, building strong and effective relationships with IT and business units to achieve project goals.
• Strong strategic, analytical, collaboration and creative abilities.
• Knowledge of, and experience with, Agile and project management best practices.
• Ability to exercise initiative, good judgment, honesty, and make timely decisions while maintaining positive and trusting working relationships
• Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines.
• Excellent analytical skills with demonstrated ability to work independently, think logically and creatively, apply a range of analytical and research tools, identify gaps and opportunities for improvement, make sound recommendations, and develop business requirements based on the recommendations.

This work location is very convenient! This location is two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80. This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25 the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.

Please note: Regular commute is not compensable., There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program. TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes. o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS). o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.

• Vanpool drivers and riders o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Statement of Qualifications must be no more than one page in length (Letter size), size 12-point Arial font. 1 inch margins, 1 Describe a situation when you managed or resolved a major issue in a system you managed. Please include the root cause, how you identified it, how you coordinated with staff and stakeholders and changes you made to prevent recurrence.

2 Describe a situation where you addressed a performance gap or skill gap in a staff member on your team. Explain the steps you took, how you communicated expectations, how you measured progress, and the final outcome.

This position is subject to fingerprinting clearance by the Department of Justice.