INFORMATION TECHNOLOGY SPECIALIST I

This is a 12 month limited term position that may be extended and/or may become permanent pending budget approval. Under the direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS1) in the Technical Support Unit resolves complex technical issues across cloud platforms, infrastructure, networking, operating systems, and security; performs root cause analysis. The ITS1 documents processes and procedures and communicates technical findings to leadership and stakeholders. The role supports enterprise operations through device provisioning, troubleshooting, incident management, knowledgebase maintenance, assistive technology guidance, and coordination of equipment repair and inventory. The ITS1 further contributes to operational improvement by analyzing trends, developing performance measures, preparing instructional resources, supporting project implementation, and ensuring smooth transitions during system updates and deployments. This position requires strong analytical ability, excellent customer service skills, effective communication, and readiness for occasional travel and physical tasks associated with equipment installation., Your SOQ must be typed in 12-point Arial font and be no more than one page in length. It must include the Applicant’s name and the Job Control Number. Please label your response to each question using the corresponding number. In your SOQ, provide the following information:

1. IT support often involves managing a diverse workload with competing priorities and varying degrees of severity. Explain the process you use to prioritize and manage multiple support tickets simultaneously. Describe a specific situation where you had several ‘urgent’ requests at once, and detail how you managed your time, communicated with users, and ensured critical issues were addressed first.
2. Describe your ability to establish and maintain effective working relationships with others, including internal and external partners, as well as how you help build consensus to accomplish the organization’s goals and objectives.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 11/2/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience troubleshooting complex system, network, and application issues. Experience conducting business and systems analysis, requirements gathering, and solution evaluation.

• Knowledge of server, network, authentication, and security administration.
• Experience using IT Service Management (ITSM) tools to manage incidents, requests, and workload.

• Knowledge of ITIL, SDLC, PMBOK, and BABOK methodologies. Ability to analyze business processes and recommend technology solutions that improve operations and service delivery.

• Experience developing technical documentation, reports, procedures, and training materials.
• Experience delivering training and knowledge transfer to support system adoption and continuous improvement.
• Exceptional interpersonal skills and create strong partnerships in a collaborative environment with internal and external stakeholders at all levels throughout the organization.
• Experience facilitating collaboration and problem solving across various stakeholder groups who have different, sometimes conflicting, priorities.
• Ability to ensure decisions and actions are informed by interested individuals and groups.
• Ability to work independently, lead collaborative efforts, and manage multiple priorities in a fast-paced environment.

DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures. VISION STATEMENT: Employment, independence, and equality for all Californians with disabilities. MISSION STATEMENT: DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.

DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.