Desktop Support Technician

We are seeking a skilled and customer-focused PC Support Specialist to provide technical support, troubleshoot hardware and software issues, and improve computer system performance. The ideal candidate will assist users with technical problems, install and maintain computer equipment, resolve system issues, and provide guidance to ensure efficient technology operations., * Respond to technical support requests received by phone, voicemail, email, and in person.

• Assess, prioritize, document, and resolve user-reported hardware, software, networking, and computer-related issues.
• Interview users to identify technical problems and guide them through diagnostic and troubleshooting procedures.
• Diagnose and resolve issues involving PCs, operating systems, applications, networks, printers, modems, cables, and peripherals.
• Recommend effective solutions to minimize system downtime and improve operational efficiency.
• Install, configure, upgrade, and maintain computer hardware, software, monitors, keyboards, printers, disk drives, and other peripheral devices.
• Perform preliminary network troubleshooting and coordinate with appropriate technical teams to resolve connectivity and performance issues.
• Provide technical assistance, user training, operating instructions, and documentation to improve end-user productivity.
• Evaluate hardware and software solutions for functionality, usability, and suitability.
• Identify recurring technical issues and recommend system, process, and service improvements.
• Communicate troubleshooting progress, status updates, and issue resolution to users and team leaders.
• Identify and conduct preliminary assessments of workstation ergonomics and equipment setup.
• Maintain accurate service logs, ticket histories, problem documentation, and standard reports.
• Stay current with technology developments through training, workshops, and technical publications.
• Collaborate with team members on cross-functional assignments and special projects as needed.

• Trade school coursework, an associate degree, equivalent external training in computer repair, or relevant technical education and experience.
• Typically, four or more years of directly related experience with appropriate technical training, or an equivalent combination of education and experience.
• CompTIA A+ certification or equivalent PC maintenance and repair knowledge is preferred for candidates following the certification-based qualification path.
• Alternatively, a bachelor’s degree in a related field, such as Computer Science, Mathematics, Engineering, or Quantitative Methods, may qualify candidates without prior directly related experience., * Strong knowledge of personal computer operations, diagnostics, troubleshooting, and repair.
• Understanding of LAN/WAN networking, PC operating systems, email systems, and office application software.
• Proficiency in identifying, researching, isolating, and resolving hardware and software problems.
• Ability to analyze technical issues, evaluate solutions, and exercise sound judgment when resolving complex problems.
• Strong organizational and time-management skills, with the ability to prioritize multiple assignments.
• Ability to adapt troubleshooting methods and procedures to meet changing technical requirements.
• Experience with continuous improvement practices and service quality enhancement.
• Strong communication, customer service, documentation, and user-training skills.
• Ability to work independently, collaborate effectively with teams, and provide technical guidance when needed.
• Strong analytical and problem-solving abilities, including data gathering, fact-finding, and drawing logical conclusions.
• Commitment to teamwork, professional development, and continuous learning.

• Competitive hourly pay of $33.58-$36.00.
• Full-time weekday schedule.
• Opportunity to apply and develop technical support and troubleshooting skills.
• Hands-on experience supporting computer systems, hardware, software, and network operations.