Entry Level Computer Repair Technician

Our core values define how we show up every day-for our teammates, our clients, and our work. They guide our decisions, set our standards, and shape our culture.

• We are a Joy to Work With, bringing positive energy, humility, and respect while communicating openly and supporting one another.
• We Win the Day by taking consistent action and holding a high daily standard, knowing long-term success is built through steady progress and accountability.
• We operate with a strong Sense of Urgency, acting quickly on what matters, staying organized, and taking ownership without procrastination.
• We are Growth Minded, continuously seeking feedback, learning, and improvement, and embracing the discomfort that comes with getting better.
• We Flow Forward by staying calm, learning from setbacks, and maintaining momentum-focused on progress, not perfection.

Second Life Mac is hiring an Entry Level Computer Repair Technician (Mac and iPad). This role is for someone with at least a year of repair experience who wants to build a career in Apple repair. You will be responsible for diagnosing, repairing and refurbishing Apple devices, mainly MacBooks and iPads., Required

• At least 1 year of hands-on repair experience with electronics, such as phones, computers, tablets or game consoles

• Comfortable using precision tools and working with small screws, delicate connectors and adhesives

• Patient and detail-oriented, with a careful, methodical approach

• Enjoy solving problems and learning new skills

• Follow instructions and processes closely

• Show up reliably and work well with a small team

• Can sit or stand at a workbench for long periods and lift up to 25 lbs

Bonus points (not required)

• Repair experience on Apple devices specifically

• Familiarity with Mac computers or iPads as a user

• Any warehouse, refurbishment or retail repair experience

You’ll start by shadowing experienced teammates and handling simpler repairs, then take on more as your skills grow. Day to day, you’ll learn to:

• Test MacBooks and iPads to find what’s wrong, using Apple diagnostics and hands-on checks

• Replace common parts like screens, batteries, keyboards, trackpads and charging ports

• Take devices apart and put them back together safely, using precision tools and anti-static (ESD) practices

• Clean, grade and refurbish devices so they’re ready for their next owner

• Double-check your work with quality tests before a device moves on

• Log each repair and the parts used in our tracking system

• Keep parts organized and your workbench clean and safe, You’ll be based in our warehouse, working alongside a small team of repair technicians. With a team this size, you’ll get plenty of one-on-one help while you learn, and your progress will be noticed. Everyone pitches in, so you may also help with receiving, testing or shipping.

• On-site, warehouse setting with a dedicated repair workspace

• Small, collaborative team of about 4 people

• Schedule: Monday through Friday from 7am to 3:30pm, 5pm if overtime is assigned

What we offer

• $18.50 per hour, increases at 3 and 6 months of employment.

• Real, in-demand skills for a career in tech repair

• Benefits, health insurance, PTO, holidays, etc.

• Employee discounts on refurbished Apple device