IT Specialist - Emerald Learning Center (Washington)

Emerald Learning Center is seeking a motivated, hands-on, and service-oriented IT Specialist to support our schools across Washington State, including Redmond, Seattle, and Tacoma.

We’re looking for someone who enjoys solving problems, supporting others, and keeping technology running smoothly. This is an opportunity to play an important role in a growing educational organization where reliable technology directly supports our staff, students, and daily school operations.

Emerald Learning Center provides specialized educational services to children with autism and other special needs. We are committed to creating supportive learning environments where students can grow, learn, and thrive.

As our IT Specialist, you will serve as a primary point of contact for technical support across our Washington locations. You’ll work closely with school leadership, staff, and our IT team to troubleshoot issues, manage devices and systems, maintain network connectivity, and support the technology needs of our schools.

This position combines hands-on technical support with systems administration, cybersecurity, device management, and technology improvements.

What you’ll do:

• Technical Support and Troubleshooting: Respond to, prioritize, and resolve help desk requests involving hardware, software, applications, and connectivity. Communicate updates and escalate complex issues when necessary.
• Application and Workflow Support: Assist staff with daily technology needs, provide basic training, and recommend improvements to workflows and user experience.
• Device Management: Configure, deploy, maintain, troubleshoot, and upgrade company-owned computers, mobile devices, and peripherals.
• Microsoft 365 Administration: Support Microsoft 365 applications, system configurations, service monitoring, and endpoint management through Microsoft Intune.
• Identity and Access Management: Manage user accounts, software licenses, and access permissions. Support employee onboarding, transfers, and offboarding.
• Network and Connectivity: Troubleshoot wired and wireless network issues and help maintain secure, reliable network infrastructure.
• Cybersecurity and Compliance: Maintain security controls, follow cybersecurity procedures, and support compliance with applicable HIPAA and FERPA requirements.
• Surveillance and Access Control: Install, configure, troubleshoot, and maintain security cameras, recording systems, and building access control systems.
• Asset Management and Documentation: Maintain accurate technology inventories, system documentation, and internal IT support resources.
• Technology Improvements: Assist with evaluating and implementing new technologies while identifying opportunities to improve systems and processes.

• At least 2 years of experience in IT support, help desk operations, systems administration, or a related technical role.
• Hands-on experience with Microsoft 365 administration, Microsoft Intune, and user account management.
• Strong troubleshooting skills involving computers, mobile devices, software, peripherals, and network connectivity.
• Ability to explain technical concepts clearly and provide practical support to staff with varying levels of technical experience.
• Strong organizational and time-management skills, with the ability to prioritize multiple requests.
• Ability to work independently, take ownership of issues, and follow through to resolution.
• Strong attention to detail in documentation, asset tracking, and system configuration.
• Sound judgment when handling confidential information and following security procedures., * Experience providing IT support in schools, healthcare organizations, or similar environments.
• Familiarity with HIPAA and FERPA requirements.
• Experience with classroom technology, video surveillance systems, and physical access control systems.

A supportive and collaborative work environment, hands-on leadership, opportunities for professional growth, and a competitive benefits package., * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance