IT Specialist

We are seeking a dedicated IT Specialist to support our technology infrastructure and ensure the seamless operation of our computer systems. The ideal candidate will possess strong technical skills, excellent customer service abilities, and a proactive approach to resolving IT issues. This role offers an opportunity to contribute to a vital community organization by maintaining efficient and secure IT services., * Provide technical support for hardware, software, and network issues across all organizational departments.

• Manage computer systems, including installation, configuration, updates, and troubleshooting of operating systems such as Windows and macOS.
• Maintain and support computer networking infrastructure, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches.
• Assist users with desktop support tasks, ensuring minimal downtime and optimal system performance.
• Monitor and troubleshoot software applications.
• Support the management of IT infrastructure components such as servers, switches, and security devices to ensure system integrity.
• Collaborate with team members to implement security protocols, including firewall configurations and VPN access controls.
• Communicate effectively with staff at all levels to resolve issues promptly while providing clear guidance on technical matters.

• Proven experience in providing IT support within a professional environment, demonstrating strong problem-solving skills.
• Familiarity with computer hardware components and operating systems, including Windows, macOS, and Linux.
• Knowledge of computer networking concepts such as LAN setup, VPN configuration, and firewall management.
• Experience working with help desk ticketing systems is preferred.
• Experience with Hyper-V (preferred)
• Experience with Microsoft 365 (preferred)
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced setting while maintaining attention to detail.
• Join us in supporting community health through reliable technology solutions that empower our staff to serve effectively!

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weems Community Mental Health Center provides outpatient mental health services to children and adults across multiple counties. Our organization is committed to delivering compassionate care and support, fostering a positive environment for both clients and staff.