Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Los Angeles, California. This is a Contract position focused on resolving day-to-day hardware, software, and access-related issues across Microsoft Windows environments. The ideal candidate brings a practical support mindset, communicates clearly with users, and can manage service requests efficiently while maintaining a high level of customer service., Deliver front-line desktop and help desk support by diagnosing and resolving technical issues for employees in a timely manner. Respond to and track service desk tickets, ensuring requests are documented accurately and addressed according to priority. Support Microsoft Windows 10 systems, including user setup, configuration, troubleshooting, and general maintenance. Administer routine Active Directory tasks such as account provisioning, password resets, permission updates, and user access support. Investigate common hardware, software, and connectivity problems and escalate more complex incidents when needed. Assist with workstation deployments, device replacements, and basic system updates to keep user equipment operational. Provide clear guidance to end users on technical issues, recommended solutions, and best practices for everyday system use.

Experience providing desktop or help desk support in a detail-focused IT environment. Working knowledge of Active Directory for user account and access administration. Hands-on experience supporting Microsoft Windows and Windows 10 operating systems. Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues. Familiarity with handling and updating service desk tickets in a structured support process. Strong communication skills with the ability to assist users clearly and effectively. Ability to manage multiple support requests while maintaining attention to detail and service quality.

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