Help Desk Support Analyst

• Respond to and resolve end-user hardware, software, and access issues.
• Manage support requests through an established ticketing system.
• Troubleshoot desktop applications, operating systems, connectivity, and peripheral issues.
• Escalate complex issues to appropriate technical teams when needed.
• Maintain clear documentation of issues, resolutions, and support procedures.
• Assist with software testing, workstation support, and general IT projects.
• Provide professional and responsive customer service to users across the organization.

• 2+ years of desktop, help desk, or end-user support experience.
• Strong experience supporting Windows and Microsoft productivity applications.
• Experience troubleshooting computers, applications, printers, and basic connectivity issues.
• Working knowledge of user account, email, and access administration.
• Experience working within a structured ticketing environment.
• Strong communication, organization, and troubleshooting skills.
• Ability to handle confidential information and provide effective support in a fast-paced professional environment., * Experience supporting users within a professional services environment.
• Familiarity with document management or other business productivity applications.
• Experience supporting mobile devices and common workplace technologies.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.