Systems Support Specialist I

Build your career with a company that values safety, people, continuous improvement, and operational excellence. What You’ll Do

• Configure, install, monitor and maintain users’ desktop software and hardware, including

support of the mobile workforce

• Set up user accounts, including user creation, rights and profile setup
• Assist as directed in the installation and rollout of new and upgraded software packages and

new desktop hardware

• Diagnose and resolve application, hardware and software problems using documented

procedures, and turn to specialized support associates as needed for more uncommon issues

• Monitor network and computer systems and report the results to the appropriate IT associates
• Document problems and resolutions using established procedures
• Follow up with the user community to ensure issues have been resolved and ask for feedback

• Bachelor’s degree
• 1 year of experience with Windows 2000, XP, Microsoft Office, and LAN/WAN

troubleshooting

• Computer skills (Excel, Word, Outlook)
• A customer service-oriented mindset with a positive attitude and aptitude
• Commitment: Builds the long-term success of associates, customers and community
• Creativity: Fosters an environment where ideas and innovation add value
• Integrity: Earns the trust and respect of others
• Leadership: Achieves legendary performance

Fully onsite at our corporate office in Manakin Sabot, VA, Monday through Friday, 5:30 AM to 2:30 PM, with occasional on-call Saturdays.

Pay & Benefits The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Benefits start on Day 1 of employment and include:

• Medical, dental, vision, life insurance, and long-term disability
• Paid time off: personal, vacation, holidays, and 5 well-being days
• Matching 401(k) and retirement pension

What Happens Next You’ll get a confirmation email when we receive your application, and our recruiting team will reach out if it’s a strong match.

EEO Luck Companies is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be