Senior IT Systems Engineer

• Install, configure, and maintain Windows Servers, Microsoft 365, virtualization (VMware/Hyper-V), and cloud solutions.
• Maintain and troubleshoot networking devices such as firewalls, routers, switches, VLANs, and VPNs.
• Plan and carry out IT infrastructure projects, including system migrations, upgrades, and security enhancements.
• Offer Tier 2/3 technical support for desktops, servers, networking, and cloud environments.
• Diagnose and resolve complex IT issues across different client environments.
• Manage schedules and prioritize multiple support requests and project tasks.
• Keep projects on track by coordinating with clients, vendors, and internal teams.
• Apply best practices for backup, disaster recovery, and cybersecurity.
• Work directly with clients to offer technical guidance and strategic suggestions.
• Document configurations, troubleshooting steps, and client environments for future reference.

• Experience: 4+ years in IT support, system administration, or a similar role (preferably in an MSP or multi-client environment)
• Technical Skills: Strong knowledge of Windows Server, networking, Microsoft 365, Active Directory, DNS, DHCP, firewalls, Fortinet, and SonicWall are preferred, and cloud technologies
• Project Execution: Ability to plan, prioritize, and complete projects efficiently while balancing support tasks
• Multi-Tasking & Organization: Capable of managing multiple client environments, tickets, and deadlines
• Security Awareness: Understanding of cybersecurity best practices, compliance requirements, and security tools
• Certifications (Preferred but Not Required): Microsoft (MCP, MCSA, MS-900, AZ-900), CompTIA Network+/Security+, Cisco CCNA, or similar
• Excellent Communication Skills: Ability to explain technical issues to both technical and non-technical users

All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.