IT & Operations Manager

The IT & Operations Manager role is varied combining technology leadership, operational management and continuous improvement. Some responsibilities include; Ensure PACT’s technology, operational and facilities servicesare effective, secure and support the delivery of our high-quality services

· Manage a small team, providing leadership, support and direction and work collaboratively with colleagues across PACT, to ensure technology and operational services meet current and future business needs · Oversee core technology services, including Microsoft 365, to ensure reliability and security · Lead PACT’s data protection, information governance and technology risk management arrangements Oversee facilities management, health and safety compliance, business continuity planning and organisational resilience

· Manage relationships with key suppliers, specialist advisors and contracts, and help identify opportunities to improve systems, processes and ways of working through innovation and digital technology PACT is large enough to have ambitious plans and a significant reach, while remaining small enough for individuals to make a real difference.

We’re looking for an IT and Operations Manager who enjoys variety, is proactive and solutions focused. Working effectively with a wide range of people and brings a practical and proactive approach to problem-solving, supporting colleagues and services to thrive. You will also · Have experience of leading operational, technology or business support services. · Bring experience leading and developing people, · Have experience managing suppliers and contracts, and delivering operational, systems or service improvements. · Be confident administering and managing Microsoft 365 environments, including user access, licensing and security controls · Have a good understanding of information governance, data protection and cyber security principles. · Be able to communicate effectively, building positive working relationships with both technical and non-technical colleagues, and managing competing priorities in a collaborative environment. Most importantly, you will share PACT’s values and be motivated by the opportunity to make a meaningful contribution to an organisation that changes lives.