Head Of IT

This is more than a traditional IT management role. We’re looking for someone who can balance strategy, security, service delivery, and innovation while leading a secure, reliable, and forward-thinking technology function.

From cyber security and supplier management to digital transformation and AI, you’ll play a key role in shaping the future of technology at Connection Support.

The Impact You Will Have

As Head of IT, you will lead technology across Connection Support, ensuring our systems, suppliers, and digital services support organisational priorities, enable frontline delivery, and provide a positive experience for colleagues., * Developing and delivering the organisation’s technology strategy and roadmap.

• Leading cyber security, business continuity, and technology risk management.
• Managing technology budgets, contracts, suppliers, and strategic investment.
• Overseeing digital transformation and system improvement projects.
• Ensuring IT services remain secure, reliable, and responsive to organisational needs.
• Supporting the effective use of data, reporting, and information governance.
• Leading and developing the IT function.

This is an exciting opportunity to shape the future of technology at Connection Support. Your leadership will help ensure our systems remain secure, sustainable and effective while enabling colleagues to focus on delivering high-quality support to the people who need it most.

We’re looking for someone who can combine strategic thinking with a practical approach, building strong relationships and helping the organisation make the most of technology. You’ll be comfortable working with senior leaders, translating technical matters into clear business language, and making decisions that balance risk, cost, innovation and organisational need.

You may already be leading an IT function, managing a substantial technology service, or looking to take the next step into a broader strategic leadership role.

You’ll Bring:

• Experience leading an IT function, technology team or significant IT service.
• Experience managing suppliers, contracts, budgets and technology investment.
• Strong knowledge of Microsoft 365, cloud technologies, cyber security and information governance.
• Experience delivering system implementations, digital transformation projects or significant technology change.
• The ability to communicate complex technical information to non-technical audiences.Experience leading, developing and supporting teams.
• Strong stakeholder management and relationship-building skills.
• The ability to balance strategic thinking with operational delivery and problem solving.
• A commitment to continuous improvement, innovation and service excellence.
• Full UK driving licence and access to a vehicle

Experience of working within a charity, housing, social care, health or community-based environment would be advantageous but is not essential.

We have been named one of the UK’s top charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days’ annual leave (pro rata) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco-travel incentives
• Retail discounts and more
• Learning and development opportunities
• A supportive and inclusive working environment

If you require any adjustments or additional support during the recruitment process, please let us know and we will be happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.