Senior IT Specialist

AVATR Global Design Center is looking for a skilled and customer-oriented, and security-conscious 1st/2nd Line Senior IT Specialist to join our growing team in Munich. This role combines front desk responsibilities with hands-on on-site support for general office and design systems, modern office infrastructure, ensuring smooth daily IT operations and high-quality user support within our office. The ideal candidate will have strong hands-on experience in IT support, a service-oriented mindset, and the ability to work independently.

What you will do:

• Provide 1st and 2nd line technical support to on-site end users, including issue diagnosis, troubleshooting, and resolution for hardware, software, and network-related problems.
• Install, configure, patch, upgrade, and maintain operating systems and application software. iOS, Windows.
• Handle hardware failures, replacements, installations, and configuration loading for laptops, desktops, peripherals, and other office IT equipment.
• Support and administer Microsoft Active Directory, Microsoft 365, Teams, and Exchange.
• Administer and support conference room A/V systems and VPN access.
• Ensure timely updates and resolution of IT tickets using the internal ITSM tool, in line with defined SLAs.
• Support IT asset management, including tracking, inventory maintenance, and lifecycle documentation.
• Assist with server room maintenance and equipment management at the German office.
• Provide professional, user-friendly communication and guidance to non-technical staff regarding IT requests and issues.
• Update the knowledge base, technical documentation, and support procedures.

• Degree in Computer Science, Information Technology, or a related field.
• 4+ years of relevant experience in an office-based IT support role.
• Strong hands-on experience with Microsoft 365 administration, Entra, Active Directory, MS Exchange, Endpoint management system, Collaboration tools and File sharing systems.
• Experience supporting Windows OS, iOS and commonly used office software. Macs, iPhones, good to have experience supporting interactive screens and tablets.
• Experience supporting video conferencing and A/V systems. Wi-Fi AP.
• Familiarity with ITSM platforms and service desk workflows.
• Excellent troubleshooting skills and strong root cause analysis capability.
• Strong written and verbal English communication skills.
• Customer-first mindset with a professional, friendly, and solution-oriented approach.
• Ability to manage multiple priorities and work independently.
• Nice to have:
• Experience in administering network equipment and systems (Cisco, Meraki, Fortinet).
• Endpoint management/MDM (Baramundi), MS Purview, MS Defender.
• Familiarity with deployment and support of AutoCAD, Adobe CC, and similar systems.
• Support of Lark/Feishu, various file sharing, CAD, Adobe systems.
• Familiarity with IT process improvement, documentation, and best practices.
• Chinese language skills.

• Competitive Salary: Reflecting your skills and experience.
• Hybrid Working: Flexibility to work both remotely and in the office.
• Annual Leave: 30 days of paid annual leave.
• Health & Wellness: Access to the Wellhub Pass for your well-being.
• Employee Development: Learning opportunities and training programs to support your career growth.
• Transport Support: Deutschland ticket or fuel card.
• Meal Allowance: For lunch at the canteen.
• Gifts: Celebratory gifts for work anniversaries and Chinese New Year.
• Company Events: Regular team-building and social activities.
• Inclusive Culture: A diverse, supportive environment where every voice is valued.