Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$30,000 - $35,000

Working hours

Regular working hours

Job source

diversityjobs.com

Tech stack

Multitier Architecture ServiceNow IT Service Management

Job description

• Support the Shift Lead and management by executing processes for network and distributed platforms according to knowledge-base procedures.
• Provide Tier I technical support for the global technology infrastructure.
• Resolve simple, automated, and scripted incidents.
• Execute, coordinate, or implement simple, automated, and scripted changes for infrastructure requests.
• Respond to requests from internal clients, vendors, and technology teams.
• Troubleshoot and provide client support for technology, infrastructure, and batch-processing issues.
• Identify and escalate severe events to Command Centre Management.
• Document and update incident details in the ServiceNow ticketing system.
• Escalate unresolved issues to Tier II support.
• Communicate status updates on technical issues and remediation efforts to management.

Requirements

• Strong problem-solving and analytical skills.
• Good knowledge of network and server technologies.
• Ability to communicate technical information effectively to different audiences.
• Commitment to continuous learning and professional development.
• Excellent time-management skills and the ability to respond with urgency.
• Commitment to delivering high-quality work and contributing effectively to the team.
• Resilience and responsiveness when overcoming challenges.
• Ability to operate within tightly controlled operational procedures., * Technical operations or technical support experience is preferred.

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