Level I Remote Support
Military, Veterans and Diverse Job Seekers
San Diego, CA, United States
6 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
Tech stack
Software Applications
System Configuration
Microsoft Operating Systems
Citrix Systems
Service Pack
Vmware
Job description
- Provide phone support and remote remediation for complex issues
- Troubleshooting and resolving customer system problems across a broad range of technologies
- Provide remote installations of new software and upgrades
- Provide remote installation of service Packs and security updates
- Provide helpdesk support including analyzing and resolving end-user issues
Requirements
Desktop Administration, Customer Relations, Technical Support, Customer Support/Service, Identify Issues, Resolve Customer Issues, Software Installation, Software Upgrades, Help Desk, Operating Systems, We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience., * Knowledge of Microsoft operating systems and desktop applications
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus
- Certifications a plus
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Prepare application
- Draft this with your agent
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- Open in ChatGPT
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