Customer Systems Analyst

Provides foundational operational, systems, and data support to improve customer experience and back-office performance. Works under guidance to complete analyses, reporting, and system support tasks while developing technical and business knowledge., * Support data analysis efforts to identify basic trends, issues, and opportunities

• Build and maintain simple reports, dashboards, and queries for operational monitoring
• Assist with system administration tasks for customer platforms (e.g., IVR, telephony, CIS, payment systems)
• Help identify, document, and test system issues and enhancements
• Contribute to process improvement efforts by gathering and analyzing data
• Participate in team projects and assist with requirements, testing, and implementation activities
• Maintain documentation such as procedures, user guides, and training materials
• Communicate findings and updates clearly with team members and stakeholders
• Provide day-to-day operational and reporting support to internal teams

Do you have experience in Technical documentation?, Do you have a Bachelor’s degree?, * Intermediate Microsoft Excel skills (formulas, data organization, simple pivot tables)

• Foundational analytical and problem-solving skills
• Strong attention to detail and organizational abilities
• Ability to interpret data with guidance and summarize findings
• Effective written and verbal communication skills
• Ability to manage multiple tasks and prioritize work
• Willingness to learn new systems and tools
• Strong customer service mindset
• Exposure to SQL or data querying concepts (academic or practical)
• Exposure to customer-facing systems, AI or reporting tools is a plus

Education

Bachelor’s degree in Business, Information Technology, Economics, Mathematics, Statistics, or a related field, or equivalent combination of education and experience.

Experience

• 0-2 years of experience in data analysis, business support, customer operations, or related fields
• Internship, academic, or project-based experience with data analysis, reporting, or systems support is acceptable