POS Field IT Technician

We are looking for a hands-on POS Support / Field Technology Technician to support technology systems across our car wash locations.

This is a hybrid technical role combining remote POS support for operating sites with hands-on field troubleshooting and repair. The technician will work directly with site teams to resolve day-to-day POS issues and travel to locations when problems require on-site intervention.

The primary focus will be DRB and Micrologic POS systems, car wash controllers, networking, payment equipment, and related site technology.

Key Responsibilities

Provide remote and direct POS support to car wash locations

Troubleshoot and support DRB and Micrologic POS systems

Work directly with site managers and employees to diagnose operational and technical issues

Resolve POS, payment, networking, controller, and peripheral issues remotely when possible

Travel to sites for hands-on troubleshooting, repairs, installations, and escalated issues

Diagnose and troubleshoot car wash controllers and control-system communications

Support POS terminals, pay stations, kiosks, lane equipment, and back-office systems

Troubleshoot network connectivity, switches, routers, cellular backup connections, and cabling

Support credit card readers and payment-processing hardware

Troubleshoot RFID, barcode scanners, LPR equipment, and other vehicle identification systems

Diagnose communication problems between the POS, controller, gates, and wash equipment

Replace and configure PCs, controllers, relay/interface boards, switches, and peripheral devices

Work with DRB, Micrologic, and other technology vendors on escalated technical issues

Assist with new-site installations, upgrades, conversions, and technology refreshes

Document troubleshooting steps, repairs, equipment changes, and site configurations

Provide clear updates to site management, operations, IT leadership, and vendors during outages

Respond to critical site issues where POS or technology problems are impacting operations

Experience supporting POS systems, field technology, networking, electronics, or industrial controls

Strong troubleshooting and problem-solving skills

Ability to provide technical support to users remotely and in person

Comfortable working with Windows-based computers and POS hardware

Basic understanding of IP addressing, switches, routers, LAN/WAN, and Ethernet cabling

Ability to troubleshoot low-voltage wiring, relays, digital inputs/outputs, and controller communications

Comfortable using a multimeter and basic field troubleshooting tools

Ability to work independently and determine when an issue requires on-site intervention

Strong communication and customer-service skills

Valid driver’s license and ability to travel regularly

Preferred Experience

Experience with any of the following is highly preferred:

DRB SiteWatch

Micrologic POS and wash controllers

Car wash tunnel controllers and relay/interface equipment, The ideal candidate is comfortable working both behind a computer and inside a car wash equipment room.

One day may involve remotely helping several sites troubleshoot POS or payment issues. Another may require traveling to a location to troubleshoot a controller, network connection, wiring problem, or failed piece of equipment.

We are looking for someone who can communicate well with site teams, troubleshoot methodically, and take ownership of an issue through resolution.