IT Technician

Reports to: IT Support Manager · Type: Full-time, hourly · Pay: $30-$35/hour · Travel: ~25%, mileage and travel expenses covered · On-call: Weekend rotation, as needed, GO Car Wash is one of the fastest-growing car wash operators in the U.S., with locations coast to coast. As an IT Field Technician, you keep the washes in your market running. You are the hands-on owner of site technology (POS, tunnel controllers, network, digital menu boards, and security and LPR cameras) and the Tier 2/3 escalation point when site teams and OEM vendors can’t resolve an issue.

What you’ll do

• Provide Tier 2/3 support for car wash POS and tunnel control software and hardware: pay stations, manager station PCs, site servers, and controllers.
• Respond on site to site-down events and restore operations fast. Work with OEM vendors on warranty and repairs, and track case numbers and parts to closure.
• Mount, terminate, and configure IP security and license plate recognition (LPR) cameras and bring them onto the site network.
• Troubleshoot cabling, switches, routers, Wi-Fi access points, and ISP connectivity.
• Install and support digital menu boards: displays, media players, and network connectivity. Confirm current pricing and promotions display correctly after changes.
• Perform preventive maintenance visits and proactive hardware replacement. Support new site openings, remodels, and technology rollouts.
• Support site Windows PCs, tablets, mobile devices, and Microsoft 365 users.
• Document every job: close work orders with the condition, cause, and correction, and keep site configurations and equipment inventory current.
• Contribute market IT updates for monthly business reviews. Flag recurring issues and training gaps, and help write SOPs and train site teams on first-line troubleshooting.
• Assist the IT Support Manager with price changes, promotions, and code setup as needed.
• Take part in the weekend on-call rotation as needed.

• Either 1+ year with car wash POS or tunnel control systems (DRB, Sonny’s, AMP, Micrologic, or ICS), or a strong IT and low-voltage background and the drive to learn site network and car wash infrastructure.
• Hands-on experience terminating Cat5e/Cat6 and installing IP cameras and NVRs.
• Working knowledge of networking basics: IP addressing, switches, PoE, and Wi-Fi.
• Comfort supporting Windows, Microsoft 365, and iOS/Android devices.
• Clear communication with site managers and vendors, and disciplined documentation habits.
• High school diploma or equivalent.
• Valid driver’s license, clean driving record, and a reliable personal vehicle.

Preferred

• CompTIA A+ or Network+, or a low-voltage certification.
• Multi-site retail, quick-service, or industrial field support experience.
• Basic SQL or experience with work order and ticketing systems.

• About 25% travel across sites in your assigned market, with occasional overnights. You drive your own vehicle, and mileage and travel expenses are covered.
• Active, outdoor wash sites with heat, cold, water, noise, and moving equipment.
• Climb ladders, work in tight or elevated spaces, and lift up to 50 lbs.
• Evening and weekend work as needed, including the on-call rotation.

Pay and benefits

$30-$35 per hour, based on location and experience. Benefits include health coverage, a 401(k), paid time off, and free car washes.