API Integration Technical Solutions Support Engineer

• The client is seeking a highly skilled API Integration Technical Solutions Support Engineer to join their team and support the migration from the Content API for Shopping to the Merchant API.
• This role requires a blend of technical expertise, strong communication, and project management skills to drive successful partner integrations and enhance client satisfaction.
• The ideal candidate will work closely with Business Development, Product, and Partner Operations teams to deliver scalable solutions and ensure seamless partner transitions.

Overall Responsibilities:

• In partnership with Business Development teams:
• Provide high touch technical support with strategic clients to facilitate the migration from the Content API for Shopping to the Merchant API.
• Manage relationships with a portfolio of Partners with senior internal and external stakeholders
• Design support solutions to complex customer challenges and recognize patterns that can be reused by other Partners.

Top 3 Daily Responsibilities:

• Perform implementation reviews, advocate new product features, educate partners and ensure the prompt and proper resolution of technical challenges.
• Communicate pre-migration assessment, flag detected errors and migration-related issues.
• Work with Business Development, Product Managers and Partner Operations Managers to upgrade top clients’ integration and make tools requests required to improve processes and performance.

• 4-5 years of experience in a technical, partner-facing role with a strong customer focus.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Deep expertise with RESTful APIs, including integration, troubleshooting, and debugging. Coding skills required.
• Experience with Shopping APIs is a huge plus!
• Proficiency in SQL for managing and analyzing data.
• Proven project management skills, with experience in managing complex technical migrations.
• Excellent cross-functional collaboration and communication skills.
• Language: Spanish, Portuguese, Chinese & Japanese is appreciated.

Education:

• Bachelor’s degree or equivalent practical experience