IT Support Engineer

We’re recruiting for an IT Support Engineer to join a school based in Oxford, providing day-to-day technical support to staff and students while getting involved in wider IT infrastructure and improvement projects.

This is a varied, hands-on role combining 1st and 2nd line support, BAU responsibilities and project work. You’ll be supporting a busy educational environment where reliable IT services are essential to teaching and day-to-day operations.

It’s a good opportunity for someone with a solid foundation in IT support who wants to broaden their technical experience and take on more responsibility.

What you’ll be doing

• Providing 1st and 2nd line IT support to teaching staff, administrative teams and students.
• Troubleshooting hardware, software, network and connectivity issues.
• Supporting Windows devices, Microsoft 365, Active Directory and user account administration.
• Setting up, configuring and maintaining laptops, desktops, printers and classroom IT equipment.
• Managing incidents and service requests, ensuring issues are resolved within agreed timescales.
• Supporting the maintenance of servers, networks, Wi-Fi and wider school IT infrastructure.
• Assisting with IT projects, including hardware refreshes, system upgrades and technology deployments.
• Maintaining accurate documentation, asset registers and support records.
• Working with colleagues to identify opportunities to improve IT systems and the end-user experience.

• Previous experience in a 1st/2nd Line IT Support, Service Desk or IT Technician role.
• Good working knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience troubleshooting laptops, desktops, printers and peripheral devices.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP and Wi-Fi.
• Experience supporting users both remotely and face-to-face.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• A proactive approach to problem-solving and a willingness to get involved in project work.

Previous experience working within a school, college or wider education environment would be advantageous but is not essential.

• Salary of up to £30,000 depending on experience.
• Opportunity to gain exposure to both IT support and infrastructure projects.
• Varied technical environment covering hardware, software, networking and Microsoft technologies.
• Hands-on role where you’ll have a direct impact on how technology supports education.
• Opportunity to develop your technical skills beyond traditional service desk support.