FDE / FDA ServiceNow - Technical Program Manager, Applied AI

Seeking an experienced Technical Program Manager to lead enterprise ServiceNow and Applied AI implementations. The ideal candidate will manage end-to-end program delivery, client relationships, cross-functional teams, AI implementation, and production releases., * Lead end-to-end ServiceNow Applied AI program delivery.

• Manage client stakeholders and executive communications.
• Drive project timelines, milestones, budgets, and deliverables.
• Coordinate architects, developers, engineers, and business teams.
• Manage AI governance, security, risks, and production releases.
• Track adoption, business outcomes, and continuous improvements.

• 12+ years of IT Project/Program Management experience.
• 5+ years managing ServiceNow implementation programs.
• 3+ years delivering AI/ML or intelligent workflow solutions.
• Experience with ServiceNow modules such as ITSM, HRSD, CSM, or ITOM.
• Strong understanding of SDLC, Agile, Scrum, and release management.
• Experience managing enterprise clients and executive stakeholders.
• Strong knowledge of risk management, budgeting, resource planning, and governance.
• Experience managing end-to-end implementations and production go-lives.

Preferred Skills

• ServiceNow Now Assist, AI Agent Studio, AI Control Tower, and Virtual Agent.
• Experience with ServiceNow SPM, Jira, Azure DevOps, and MS Project.
• PMP, PgMP, SAFe, or Scrum certifications.
• Experience in healthcare, banking, financial services, or other regulated industries., Important: Candidates must have strong ServiceNow program management experience along with hands-on exposure to enterprise AI delivery. Both are critical requirements.