OFF ADMIN - RES CTR

Under limited supervision of the Office Administrator-Human Services, the Division Director of Health and Human Services, or Public Health Nurse, performs lead secretary and skilled administrative work for various entities at the Resource Center. Oversee the management of the Clear Creek Resource Center facility. This position works with other County Departments and numerous outside agencies.

This position coordinates with other County Departments as shared programs and funding opportunities are presented. Assures that customer issues, and collaboration of functionality occur within the departments of Health and Human Services and other services located in the Resource Center in a timely and appropriate manner. This position carries out special projects on own or for different entities as necessary which are located at the Resource Center., * Prepare a variety of reports and materials for distribution to various departments.

• Assist with public relations, provides assistance to the staff and public on complex questions and department issues.
• Assist & direct in the development, implementation and monitoring of financial and business policies/procedures for county public assistance evaluate administrative procedures and services provided to clientele and staff; develop new programs to improve services, work processes and accessibility for program recipients.
• Assist Resource Center staff with scheduling.
• Coordinate and/or develop activities with internal Divisions and sundry outside agencies.
• Maintain a healthy and comfortable working environment for the staff and clientele.
• Coordinate and ensure regular maintenance of the Resource Center.
• Coordinate daily mail pick-up and delivery.
• Coordinate various voucher procedures for clothing and gas.
• Work closely with Human Services Secretary to provide assistance with various grant programs and outside agencies.
• Maintain updated client records with plans, notes, appropriate forms, or related information.
• Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women.
• Contact clients in person, by phone, or in writing to ensure they have completed required or recommended actions.
• Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community
• Refer community members to needed health services these include Medicaid and CHP+.
• Learn about all the services/resources that are available to the people of Clear Creek County and direct them to those resources.
• Participate in county events appropriate for families with children 0-21 years old.
• Provide monthly updates to Supervisors.
• Other duties as assigned.

Click Through Rate (CTR), Public Health, Department of Health and Human Services, Administrative Skills, Nursing, Office Management, Time Management, Funding, Public/Media/Press/Analyst Relations, Administrative Procedures, * High school diploma or GED equivalent. Associates Degree is preferred.

REQUIRED EXPERIENCE:

• Minimum four (4) years of progressively responsible clerical and/or secretarial experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient use of PCs, including the MS Office Suite of software products, and basic office equipment.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skilled in managing ones own time and the time of others.
• Ability to maintain a high level of ethics and professionalism.
• Ability to accurately and effectively transmit and receive information that is necessary to the accomplishment of goals and objectives including effective written and oral communication; ability to keep customers, subordinates, peers, and supervisors informed; and the ability to listen.
• Able to maintain courteous and effective working relationships with the public, county departments, co-workers and other agencies.
• Ability to prepare and make oral presentations.
• Skilled and able to demonstrate tact and courtesy in dealing with County and other public officials of various levels and the general public.
• Must be adaptable to performing under stress and when confronted with persons acting under stress.

NESESSARY SPECIAL REQUIREMENTS:

• Must pass background check: Criminal
• Required legal authorization to work - United States citizenship or legal authorization to work in the United States

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

Work is primarily performed in an office environment. Requires the ability to lift, push or pull up to 30 pounds. A person in this position sits a greater portion of the day. This position will occasionally walk, stand, twist, bend, kneel, and climb stairs or ladders. Hearing voice conversation is essential to safe and effective job performance. Clear vision at 20 inches or less and up to 20 feet or more with the use of glasses or contacts is acceptable.