Systems Analyst

• Manage and support the City’s IT infrastructure, systems, and operations.
• Develop and implement processes and procedures that improve IT efficiency and performance.
• Establish and maintain business continuity and disaster recovery protocols.
• Analyze infrastructure and system performance to identify improvements and future needs.
• Oversee the security of systems, networks, and enterprise data.
• Coordinate IT security audits and investigations.
• Manage relationships with external IT vendors and service providers.
• Maintain backup and recovery systems.
• Install, configure, and support hardware and software solutions.
• Troubleshoot and resolve hardware, software, and network issues.
• Install and maintain antivirus and endpoint security solutions.
• Evaluate and test new technologies, hardware, and software.
• Serve as the primary point of contact for employee IT support requests.
• Maintain accurate technical documentation.
• Collaborate with departments throughout the organization to understand and address technology needs.

Do you have experience in Vendor relationship building?, Do you have a Associate’s degree?, The ideal candidate will possess strong technical expertise, excellent problem-solving abilities, and outstanding customer service skills. This role serves as a key point of contact for IT-related issues and works collaboratively with employees, department leaders, vendors, and service providers to deliver technology solutions that support City operations., * Associate’s degree in Computer Science, Information Systems, or a related field.

• Experience supporting computer systems, networks, and business technology solutions.
• Strong troubleshooting and technical support skills.
• Ability to communicate technical information clearly to non-technical users., * Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Two (2) years of relevant professional experience and/or technical training.
• Experience working with network, server, and enterprise technology environments.

Knowledge, Skills & Abilities

Knowledge

• Computer, network, phone, and server hardware support.
• Software applications and information systems infrastructure.
• IT industry best practices.
• Data security, confidentiality, and compliance requirements.

Skills

• System implementation, administration, security, and maintenance.
• Critical thinking and problem-solving.
• Effective communication and customer service.

Abilities

• Build positive working relationships with diverse groups.
• Communicate effectively in writing and verbally.
• Follow and provide technical instructions.
• Analyze data using spreadsheets and reporting tools.
• Manage multiple priorities in a fast-paced environment.
• Design and implement information systems and automated processes.
• Work collaboratively across departments and teams.

Physical Requirements

• Work is performed in both office and field environments.
• Requires the ability to sit, stand, walk, talk, hear, and operate computer equipment.
• Must be able to occasionally lift equipment and perform physical activities related to technology installations and support.
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * Opportunity to serve your community through meaningful public service.
• Collaborative and supportive work environment.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

Interested candidates should submit a resume through Indeed or email to hr@bridgeportwv.gov

The City of Bridgeport is an Equal Opportunity Employer.

Pay: $62,196.00 - $72,208.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance