Help Desk Analyst 2

The Helpdesk Analyst II will assist the Information Technology Department by providing the first line of support to users by resolving technical issues faced by users in the organization.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * Experience supporting users in a Microsoft-based environment, including Active Directory, Microsoft 365, and Windows Operating Systems.

• Familiarity with ticketing systems and service management practices, including prioritization, documentation, and resolution tracking.
• Basic understanding of networking concepts such as Internet Protocol, Dynamic Host Protocol, Domain Name System, and wireless connectivity.
• Demonstrated customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.

Minimum Qualifications

• 1-2 years of IT support, service desk, or customer service experience
• Associate’s degree in information technology, Computer Science OR a related field OR Equivalent training or certifications

High school diploma/GED; or two (2) years of experience at the lower level Help Desk Analyst 1 (ITP150) or position equivalent. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.