Help Desk Representative

Our client is seeking an IT Help Desk Coordinator to join their team on a temporary assignment. This position will provide hands-on technical support to employees and serve as a key resource for troubleshooting hardware, software, and network-related issues., * Provide first-level Help Desk support to end users

• Troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and maintain laptops, desktops, and related software
• Support Microsoft Office 365 and Windows environments
• Assist with Active Directory user support and account management
• Set up and support printers, scanners, and other peripherals
• Track and maintain IT equipment inventory
• Collaborate with internal IT teams to resolve technical issues
• Provide excellent customer service and technical assistance to employees
• Assist with technology-related projects and initiatives as needed

Do you have experience in Computer science?, Do you have a Associate’s degree?, * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred

• OR
• Previous Help Desk, Desktop Support, Technical Support, or IT Support experienceTechnical Experience Preferred
• Windows operating systems
• Active Directory
• Microsoft Office 365
• Desktop and laptop support
• LAN/WAN networking fundamentals
• Hardware and software troubleshooting
• Ticketing systems

Desired Skills

• Strong customer service and communication skills
• Ability to troubleshoot technical issues effectively
• Positive attitude and willingness to assist users
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team

This position is ideal for someone who enjoys helping others, solving technical problems, and providing exceptional customer support in a professional environment.