Computer Operator

Penda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency and is seeking a highly skilled Advanced Computer Support Specialist to join their technical operations team. The successful candidate will provide comprehensive technical assistance, troubleshooting, and support directly to system users. This multi-channel support model requires resolving complex infrastructure issues in person, via telephone, or from designated remote locations., * User Assistance: Deliver multi-tier technical assistance to computer system users to diagnose, isolate, and resolve system anomalies.

• Issue Resolution: Promptly answer technical inquiries and resolve nuanced software or hardware problems for clients across in-person, telephone, and remote environments.
• Infrastructure Support: Provide hardware and software administration, focusing on peripheral installations, network printing setups, word processing applications, electronic mail configurations, and primary operating systems.
• Terminal Operations: Securely enter operational commands at computer terminals and adjust settings/controls on primary systems and peripheral devices.
• System Monitoring: Continuously monitor running operations and rapidly respond to system error messages to ensure maximum up-time.

Do you have experience in Technical Proficiency?, This is a dynamic, high-accountability technical role requiring exceptional multi-software competency, quick problem resolution under operational deadlines, and meticulous attention to system status monitoring., * Technical Knowledge: Must possess advanced computer and software skills/knowledge well beyond those defined for standard Computer Operators.

• Software Competency: Proven, demonstrable mastery across multiple enterprise software platforms and operating systems.

• Holiday Shifts: Staff will work on scheduled holidays only by explicit request of the employer. Holiday hours worked will be paid out strictly at straight pay.
• Overtime Provisions: Employees will perform overtime work only at the direct request of the employer. Authorized overtime hours will be compensated at the standard overtime rate.