Technical Support Analyst 3/IT Hardware Asset Analyst

• Manages client s hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
• Coordinate the transfer of IT assets between business units with 5 to 7 business days.
• Generate, distribute, & review weekly IT asset management reports.
• Complete ITSM tickets within 7 - 10 business days.
• Monitor the ITSM IT Asset Management queue daily.
• Updating notes with clear and accurate information to ensure that the life cycle of the ticket is accurately captured.
• Correctly Managing ITAM Queue
• Assist With Asset IMAC and PC Refresh process
• Perform periodic inventory and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
• Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
• Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
• Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Technical Support, Analysis Skills, Technical Support, Analysis Skills, Inventory Management, Sales Management, Asset Management, IT Service Management (ITSM), Apple iMac, Computer Maintenance, IT Asset Management Required 2 Years Hardware Inventory Management Required 2 Years ITSM/Ticketing System Required 2 Years Microsoft Excel Required 2 Years Asset Lifecycle Management Required 2 Years Software License Management Required 1 Years Inventory Auditing Required 1 Years