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ITS Lead

CSV, INC.
Monterey, CA, United States
4 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
www.careerbuilder.com

Tech stack

Adobe Analytics Multitier Architecture Microsoft Windows Desktop Computing Microsoft Desktop Optimization Pack Microsoft SQL Server System Center Configuration Manager Server Supported Gaming Microsoft SharePoint SC Clearance Casper Suite

Job description

  • Manage Tier II/III support teams for desktops, servers, and user apps.
  • Implement ITSM processes and ensure SLA compliance.
  • Apply updates, patches, and endpoint security controls.
  • Document workflows and train IT staff.
  • Track and report service desk performance metrics.

Core Competencies:

  • ITIL/ITSM practices
  • Desktop/server troubleshooting
  • Mentoring and team leadership
  • Enterprise support tool integration

Requirements

Secret Clearance, Customer Support/Service, Technical Support, Problem Solving Skills, Sustainability, Technical Leadership, Desktop PC, IT Service Management (ITSM), Service Level Agreement (SLA), Maintain Compliance, * Education: BA/BS with 5+ years OR AA/AS with 7+ years.

  • Certifications: IAT II, PMI cert, Windows or Apple Certified Technician.
  • Experience: 5-7 years ITSM/desktop/server support leadership.

  • Technical Screening: *

  • Advanced knowledge of Microsoft desktop and server OS.
  • Advanced knowledge of Microsoft SQL, Exchange, SharePoint.
  • Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.
  • Endpoint management and configuration security.

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