IT Help Desk Technician

Seeking a motivated IT Help Desk Technician to support on-site and remote IT operations at our Erlanger, KY facility. The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This role is perfect for someone who enjoys hands-on IT work, troubleshooting, and working directly with end users., * Provide on-site and remote technical support for 150+ users across manufacturing and office environments.

• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain Windows operating systems, business software, and security tools.
• Set up and deploy desktops, laptops, printers, and related peripherals.
• Maintain documentation of service tickets, resolutions, and configurations.
• Assist with user training and promote IT best practices.
• Support cybersecurity measures, including software updates and password policy compliance.

• 1-2 years of experience in an IT support or help desk role.
• Strong understanding of Windows OS, Microsoft 365, and general networking fundamentals.
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) preferred.
• Excellent communication and problem-solving skills with a customer-first attitude.
• Ability to work independently and collaboratively in a fast-paced manufacturing setting.
• Occasional travel to the Cincinnati site required.

Education & Certifications

• High school diploma or equivalent required.
• CompTIA A+ or Microsoft Fundamentals (MS-900) certification preferred.