VDI/ Cloud operations and Systems Administration

Perform daily O&M activities for the existing VDI/cloud environment Monitor system availability, performance, capacity, and health and respond to operational alerts and issues Troubleshoot and resolve incidents involving VDI, virtual machines, operating systems, applications, authentication, networking, storage, and other components within the established environment Perform routine system administration and maintenance of existing VDI and cloud infrastructure Provision, modify, maintain, and decommission virtual machines and other resources within the existing environment and established operational procedures Support existing desktop pools, virtual machines, user assignments, profiles, policies, images, and applications as applicable to the established VDI environment Perform routine patching, configuration changes, software updates, and maintenance activities in accordance with approved change management procedures Monitor resource utilization and identify operational issues affecting system availability or performance Analyze system logs, alerts, events, and performance data to identify and resolve operational problems Support incident management, problem management, and service request fulfillment associated with the existing environment. Document incidents, troubleshooting activities, corrective actions, configuration changes, and maintenance activities Maintain existing system documentation, Standard Operating Procedures (SOPs), configuration records, and operational guides. Coordinate with network, cybersecurity, storage, endpoint, application, service desk, and other infrastructure teams as necessary to resolve operational issues Support vulnerability remediation and security compliance activities applicable to the existing environment Perform post-maintenance validation and functional testing to confirm continued operation of existing services Identify recurring operational issues and recommend improvements to the reliability, maintainability, and efficiency of the existing environment Provide technical assistance and knowledge transfer to other support personnel as appropriate Participate in scheduled maintenance activities when required

Systems Administration/Management, Desktop Virtualization, Cloud Computing, Systems Administration/Management, Desktop Virtualization, Cloud Computing, Information Technology & Information Systems, Information Systems/Technology IS/IT Administration, Virtualization, Citrix Product Family, Active DoW Top Secret clearance with SCI eligibility 7+ years of experience with IT System administration 4+ years of IT experience providing support to enterprise VDI, virtualization, cloud operations, or related infrastructure Experience supporting enterprise VDI platforms (VMware Horizon, Citrix, Azure Virtual Desktop, or similar) Strong Windows systems administration experience Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, and enterprise networking Experience troubleshooting virtual machines, applications, connectivity, authentication, and performance issues Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring Experience supporting vulnerability remediation and security compliance activities Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, networking, and enterprise infrastructure services Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues PowerShell or other scripting experience for routine administration and operational automation is a plus Experience with enterprise storage and networking supporting virtualized environments is a plus Strong analytical writing and executive communication skills Able to work well independently or on a team High attention to details Strong problem-solving skills and highly analytical Active and current Security+ce or Security-x is required Azure Administrator Associate is required Bachelor s Degree in related field or 4 additional years of related experience is required