IT Asset Manager (Configuration & SAM & HAM)

This position owns the Service Asset and Configuration Management (SACM) lifecycle. The qualified individual serves as the primary architect for a reliable “source of truth, “ partnering with stakeholders across Technology and Business teams to manage the Configuration Management Database (CMDB), Service Mapping, Software Asset Management (SAM), and Hardware Asset Management (HAM). This is a consultative role requiring the ability to educate stakeholders on modern asset best practices within a matrixed environment., · Ensure the SACM process is fit-for-purpose by leading the design and maintenance of the CMDB in close collaboration with ServiceNow developers.

· Manage the end-to-end visibility of Assets and Configuration Items (CIs) by integrating ServiceNow Discovery and IT Operations Management (ITOM) workflows to automate data ingestion and lifecycle tracking.

· Oversee the onboarding of new Applications and Services to ensure strict adherence to the Common Service Data Model (CSDM) to support downstream IT Service Management processes.

· Evaluate and implement AI-driven capabilities, such as AI-assisted data reconciliation and predictive anomaly detection, to proactively identify configuration drift and improve data accuracy.

· Utilize AI-enhanced analytics to prepare Operational and Executive Dashboards that provide actionable insights into environmental health and process adherence.

Information Technology & Information Systems, Asset Management, Information Technology & Information Systems, Asset Management, Configuration Management, Best Practices, Asset Management Software, ServiceNow, Operations Management, Onboarding, · 5+ years in IT Service Management (ITSM) or Configuration Management, with experience designing large-scale enterprise CMDBs.

· Deep technical proficiency in ServiceNow Discovery, ITOM, and federated CMDB models.

· Proven expertise in both Hardware (HAM) and Software (SAM) Asset Management within the ServiceNow platform.

· Advanced familiarity with Common Services Data Model (CSDM) concepts and ITIL best practices.

· Understanding of how to leverage AI/ML tools for data normalization, automated mapping, and “noise reduction “ in a large-scale IT environment.

· Bachelor’s degree in Computer Science, Engineering, or a related field (or 7+ years of equivalent technical experience in systems/network engineering or software development).

· Ability to manage multiple competing priorities in a challenging environment

· Current ITSM/ITIL certification