Desktop Support Specialist

Our client is seeking a Desktop Support Specialist to join their IT team in Tulsa. This role is ideal for an IT professional who enjoys hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service. You’ll serve as a key point of contact for employees, supporting desktop systems, mobile devices, Microsoft 365, and other business technologies while helping ensure a reliable and secure technology environment., * Provide day-to-day technical support for desktop computers, laptops, mobile devices, printers, phones, and other end-user technology.

• Respond to and resolve help desk tickets, troubleshooting hardware, software, connectivity, and application issues.
• Support Microsoft 365, email, password resets, multifactor authentication, and user account access.
• Install, configure, upgrade, and maintain Windows workstations and peripheral devices.
• Troubleshoot wired, wireless, VPN, and remote access connectivity issues.
• Assist with onboarding new employees by preparing workstations, configuring accounts, and providing basic technology orientation.
• Support offboarding activities, including equipment collection, reconfiguration, and asset tracking.
• Manage IT asset inventory, equipment deployments, warranty repairs, and replacement hardware.
• Assist with endpoint security initiatives, software updates, patch management, and cybersecurity best practices.
• Document support requests, resolutions, and technology assets.
• Escalate complex infrastructure, network, security, or application issues to senior IT resources as needed., * Broad exposure to desktop, mobile, Microsoft 365, security, and user support technologies.
• Opportunity to build technical skills while partnering closely with employees across the organization.
• Stable onsite role with meaningful impact on day-to-day business operations.

Desktop Administration, Desktop Administration, Mobile Devices, Technical Support, Customer Support/Service, Microsoft Product Family, Identify Issues, Help Desk, Printers, Desktop PC, * 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role.

• Experience supporting Windows operating systems, Microsoft 365, and common business applications.
• Working knowledge of desktop hardware, printers, mobile devices, user account administration, and basic networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to support users of varying technical skill levels.
• Ability to manage multiple priorities while delivering a high level of customer service., * Associate degree in Information Technology, Computer Science, or a related field.
• Industry certifications such as:
• CompTIA A+
• CompTIA Network+
• Microsoft Fundamentals
• ITIL Foundation, This position is best suited for someone who enjoys helping people solve technical problems, takes ownership of support issues, and wants to build a well-rounded IT infrastructure and support skill set.